Terms & Conditions (Dogs)

Dog Boarding at the Wey Farm Kennels

Boarding Conditions

1. Owners must leave their contact telephone number and current address on admission.
2. Pets can still board with us over the Christmas holidays. CUSTOMERS CANNOT PICK UP OR DROP OFF THEIR PET(S) AFTER 1 PM ON CHRISTMAS EVE AND ALL DAY CHRISTMAS DAY, BOXING DAY AND NEW YEARS DAY. For example, customers can drop their pet(s) off on the morning of Christmas Eve and then collect them on 27th December, and drop off their pet(s) on 31st December before 1pm and then collect them on 2nd January. For clarification please call us. Customers are charged double on Christmas Day, Boxing Day and New Year’s Day.
3. Vaccination information:
  On arrival, owners must provide staff with a current veterinary certificate of vaccinations and/or booster. No dog will be accepted unless it has been vaccinated against: Distemper, Infectious Hepatitis, Leptospirosis, Parvo virus, Parainfluenza and has received the intra nasal Bordatella vaccine (Kennel Cough).
  1. The annual booster vaccination must be done at least 14 days prior to arrival.
  2. The Kennel Cough needs to have been done at least 5 days b) before arrival as it is a live vaccination. Please ensure that you check with your vet that this has been done as it is not something the vet will do automatically.
  3. Owners must provide their dog(s)’ microchip number(s) on arrival, or be happy for Wey Farm staff to use a microchip reader to get it. The number is saved on our computer system.
  Make sure it is all done so that you are not disappointed – you will be turned away if it is not completed.
4. Payment information:
  1. Charges begin from the day of drop off, regardless of the time of arrival. On the day of departure if the animal is collected before 10:30am, no charge will be made for that day.
  2. In the event of the customer not settling the account within one month, Wey Farm have the right to dispose of the animal as it sees fit and appropriate, as well as contacting a solicitor.
  3. Prices are subject to change without prior notice
  4. We understand that sometimes owners will not know how long their pet(s) will need to stay with us at Wey Farm. Whilst we will do everything to accommodate these circumstances it should be noted that on occasions, at Wey Farm’s discretion, funds may be requested to be paid at the start of the pet’s stay.
5. Bookings & Cancellations:
  1. Bookings are regulated to maintain individual attention; therefore, early reservations are necessary for summer & other peak periods.
  2. No provisional bookings can be accepted.
  3. The cancellation fee for first time boarders is £50. Thereafter, there will be a cancellation fee of £5 per animal.
6. Veterinary attention:
  1. Animals boarded at Wey Farm receive every care and attention. Should any animal require treatment, the management reserve the right to call a veterinary surgeon and act upon their advice. The expense incurred must be met by the owner of the animal.
  2. Owners must be happy with us taking their pet to Pet Doctors Woking; the practise is 2 miles away, so it is convenient to get to if there is an emergency. We have used Pet Doctors Woking for over 30 years.Pet Doctors Woking
    125 – 129 Chertsey Road
    Woking GU21 5BP
    Tel: 01483 769881
    woking@petdoctors.co.uk
7. Dogs from different households sharing:
  Owners who are happy for their dog to mix with other dogs whilst he/she is boarding here, must give consent when the dog is dropped off at Wey Farm or picked up if the dog is collected by Wey Farm staff; this consent will be saved on our computer system with a tick box.
8. Dogs sharing from the same household:
  Dogs coming to Wey Farm from the same household will automatically be put together in the same kennel, unless the owner has specifically asked for them to be separated. Owners must also be aware that dogs from the same household sharing kennel will be separated should any problems arise (e.g. any aggressive behaviours).